Click this tile to submit a request to the J+C Support Team!
Jira Requests
Report an issue with Jira
Use this to report any issues you are having with Jira
Required fields are marked with an asterisk*
{"xsrfToken":"dbd9b91461ec1b1600f48995cf91e6ff21644db5_lout","branding":{"id":"7","key":"jc","name":"J+C Software Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002c45","headerLinkHoverBGColor":"#002c45","headerBadgeColor":"#002c45"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f13d7d34-b634-455c-869f-f313561847e1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxM2Q3ZDM0LWI2MzQtNDU1Yy04NjlmLWYzMTM1NjE4NDdlMSI6WyJyZWFkIl19LCJleHAiOjE3NTA4NzQ4NTcsIm5iZiI6MTc1MDg3NDI1N30.4yF-QpBZImPnkHTU2kcQIl6-P1sb8rq1oGQPgx9X8UE&client=85db5972-9e1b-4844-8f1a-3d040148dc6f&mode=fit","logoId":"f13d7d34-b634-455c-869f-f313561847e1","isLogoAvailable":true,"helpCenterTitle":"Welcome, How Can We Help You?","sharedPortalName":"J+C Service Excellence","userInitialAnnouncementHeader":"Welcome!","translations":{"en-US":{"helpCenterTitle":"Welcome, How Can We Help You?","sharedPortalName":"J+C Service Excellence","announcementHeader":"Welcome!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3c1a52","helpCenterTitleColor":"#8247af","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bcc4529f-edf4-41b8-8700-a60e2fa82e9c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjYzQ1MjlmLWVkZjQtNDFiOC04NzAwLWE2MGUyZmE4MmU5YyI6WyJyZWFkIl19LCJleHAiOjE3NTA4NzQ4NTcsIm5iZiI6MTc1MDg3NDI1N30.4m6WEvK53C_NWP05dk19QnWWeLZRcBGWSkGarADi5X4&client=85db5972-9e1b-4844-8f1a-3d040148dc6f&height=300&mode=fit","bannerMediaApiFileId":"bcc4529f-edf4-41b8-8700-a60e2fa82e9c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"jc","projectId":10009,"serviceDeskId":7,"name":"J+C Software Support","description":"<p>Click this tile to submit a request to the J+C Support Team!</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"53","name":"Confluence - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Confluence - License Assignment Request","introHtml":"<p>Use this when requesting a new Confluence User License</p>","icon":10581,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[12],"key":""},{"id":"51","name":"Docker - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Docker - License Assignment Request","introHtml":"<p>Use this when requesting a new Docker User License</p>","icon":10576,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[12],"key":""},{"id":"156","name":"Gov Contract Technical Review","descriptionHtml":"","callToAction":"Gov Contract Technical Review","introHtml":"<p>Use this to submit requests where feedback is needed on technology related terms in gov contracts.</p>","icon":10637,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[47],"key":""},{"id":"42","name":"HeyMarket - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>\n<p>*Net new accounts can take 3-4 business days to complete as we may need to port your desk phone number into the platform.</p>","callToAction":"HeyMarket - License Assignment Request","introHtml":"<p>Use this when requesting a new HeyMarket User License</p>","icon":10583,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[12],"key":""},{"id":"54","name":"HeyMarket - License Reinstatement Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly reinstate your license.</p>","callToAction":"HeyMarket - License Reinstatement Request","introHtml":"<p>Use this when requesting a reinstatement of your HeyMarket User License</p>","icon":10582,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[12],"key":""},{"id":"91","name":"Heymarket - Report An Issue","descriptionHtml":"","callToAction":"Heymarket - Report An Issue","introHtml":"<p>Use this when reporting an issue with Heymarket</p>","icon":10582,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[26],"key":""},{"id":"52","name":"Jira Service Management - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Jira Service Management - License Assignment Request","introHtml":"<p>Use this when requesting a new Jira Service Managment User License</p>","icon":10580,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[12],"key":""},{"id":"76","name":"Other Request","descriptionHtml":"<p>Use this form to describe your request in as much detail as possible.</p>","callToAction":"Other Request","introHtml":"<p>Couldn't find what you need? Use this to submit your request</p>","icon":10593,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[12],"key":""},{"id":"168","name":"Report an issue with Jira","descriptionHtml":"","callToAction":"Report an issue with Jira","introHtml":"<p>Use this to report any issues you are having with Jira</p>","icon":10669,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[49],"key":""},{"id":"169","name":"Request A Feature Or Change In Jira","descriptionHtml":"","callToAction":"Request A Feature Or Change In Jira","introHtml":"<p>Use this if there is a feature or a change that you would like to be configured in your Jira project</p>","icon":10670,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[49],"key":""},{"id":"160","name":"Request A New Company-Managed Project In Jira","descriptionHtml":"","callToAction":"Request A New Company-Managed Project In Jira","introHtml":"","icon":10648,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[49],"key":""},{"id":"50","name":"Spekit - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Spekit - License Assignment Request","introHtml":"<p>Use this when requesting a new Spekit User License</p>","icon":10575,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[12],"key":""},{"id":"73","name":"Workato - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Workato - License Assignment Request","introHtml":"<p>Use this when requesting a new Workato User License</p>","icon":10588,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[12],"key":""},{"id":"41","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"48","name":"Custom Hardware Request","descriptionHtml":"","callToAction":"Custom Hardware Request","introHtml":"<p>Use this to request hardware that is not a standard offering in DNA and/or has specific requirements</p>","icon":10594,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"33","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"40","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"72","name":"LucidChart - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"LucidChart - License Assignment Request","introHtml":"<p>Use this when requesting a new LucidChart User License</p>","icon":10586,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""},{"id":"47","name":"New Application Request","descriptionHtml":"","callToAction":"New Application Request","introHtml":"<p>Don't have what you need? Use this to request a new commercial technology be evaluated for purchase</p>","icon":10587,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[],"key":""},{"id":"46","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"37","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"38","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"39","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"34","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"45","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"44","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"74","name":"SharePoint - Access Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly configure your access.</p>","callToAction":"SharePoint - Access Request","introHtml":"<p>Use this when requesting access to sites, subsites, document libraries, and more.</p>","icon":10589,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[],"key":""},{"id":"75","name":"SharePoint - Change Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly configure your change.</p>","callToAction":"SharePoint - Change Request","introHtml":"<p>Use this when requesting a change in SharePoint</p>","icon":10590,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"Get Technical Support For Issues"},{"id":12,"name":"Get Help With Software Licensing"},{"id":47,"name":"Government Requests"},{"id":49,"name":"Jira Requests"}],"orderMapping":{"47":[156],"12":[54,42,53,52,51,73,50,76],"26":[91],"49":[168,169,160],"52":[168]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d96f6983-f00f-3c5f-948d-364def2f37f1","appLinkName":"System Confluence","appLinkUrl":"https://jclt.atlassian.net/wiki","spaceKey":"ITKB","spaceName":"IT Knowledge Base","spaceUrl":"https://jclt.atlassian.net/wiki/spaces/ITKB","isServer":false},"labels":[],"projectKey":"JCTECH","serviceDeskId":7,"kbLinkDomainURLs":["https://jclt.atlassian.net","https://jc.support.jacksoncoker.com"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JCTECH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4NzU0NTcsIm5iZiI6MTc1MDg3NDI1N30.TZkUp36aevchLJpAi58g-FdfFP8PauGpUJY8N69B1CY","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"85db5972-9e1b-4844-8f1a-3d040148dc6f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":168,"projectId":10009,"issueType":{"id":"10019","name":"[System] Service request"},"form":{"name":"Report an issue with Jira","descriptionHtml":"","callToAction":"Report an issue with Jira","intro":"<p>Use this to report any issues you are having with Jira</p>","instructions":"","icon":10669,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["."]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/168","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/168","calendarParams":{"firstDay":0,"date":"2025-06-25T13:57:37-0400","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4NzU0NTcsIm5iZiI6MTc1MDg3NDI1N30.TZkUp36aevchLJpAi58g-FdfFP8PauGpUJY8N69B1CY","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"85db5972-9e1b-4844-8f1a-3d040148dc6f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":29,"updated":"2023-06-30T15:29:58.722762Z","publish":{"jira":{"issueRequestTypeIds":[168],"newIssueRequestTypeIds":[168],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[168],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":29,"name":"Jira - Report An Issue","submit":{"lock":false,"pdf":true},"templateFormUuid":"1ec73eb1-9640-4e23-8b4f-cd9066199878"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can upload attachments above if needed "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"77d681a2-a048-470f-8207-564d768523c6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"5e4d75e0-8485-4227-848c-6584787ab191"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"43fd857f-5df7-4d70-b029-1b46ad03420e"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"23be89bb-d9ed-40b3-ab45-0a36e39a0ec4"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"rt","label":"Describe The Issue","description":"Please describe your issue in as much detail as possible","validation":{"rq":true},"jiraField":"description","questionKey":""},"4":{"type":"cd","label":"What Is Your Role In Jira?","description":"Agents work in Jira and customers submit requests ","validation":{"rq":false},"jiraField":"customfield_10256","questionKey":""},"5":{"type":"cd","label":"Significance","description":"How does this issue affect your ability to do your job?","validation":{"rq":false},"jiraField":"customfield_10257","questionKey":""},"6":{"type":"cl","label":"Project Name","description":"What is the name of the project or board you are having issues with?","validation":{"rq":true},"jiraField":"customfield_10131","questionKey":""}}},"uuid":"1ec73eb1-9640-4e23-8b4f-cd9066199878"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":29,"updated":"2023-06-30T15:29:58.722762Z","publish":{"jira":{"issueRequestTypeIds":[168],"newIssueRequestTypeIds":[168],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[168],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":29,"name":"Jira - Report An Issue","submit":{"lock":false,"pdf":true},"templateFormUuid":"1ec73eb1-9640-4e23-8b4f-cd9066199878"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can upload attachments above if needed "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"77d681a2-a048-470f-8207-564d768523c6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"5e4d75e0-8485-4227-848c-6584787ab191"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"43fd857f-5df7-4d70-b029-1b46ad03420e"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"23be89bb-d9ed-40b3-ab45-0a36e39a0ec4"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"rt","label":"Describe The Issue","description":"Please describe your issue in as much detail as possible","validation":{"rq":true},"jiraField":"description","questionKey":""},"4":{"type":"cd","label":"What Is Your Role In Jira?","description":"Agents work in Jira and customers submit requests ","validation":{"rq":false},"jiraField":"customfield_10256","questionKey":""},"5":{"type":"cd","label":"Significance","description":"How does this issue affect your ability to do your job?","validation":{"rq":false},"jiraField":"customfield_10257","questionKey":""},"6":{"type":"cl","label":"Project Name","description":"What is the name of the project or board you are having issues with?","validation":{"rq":true},"jiraField":"customfield_10131","questionKey":""}}},"uuid":"1ec73eb1-9640-4e23-8b4f-cd9066199878"},"linkedJiraFields":["description","customfield_10131","customfield_10256","customfield_10257"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Fjc.support.jacksoncoker.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0NTM1OGU2ZjcyNDMyOTJmNzliNzdlMTI3MzdiNTc3NzU0ZGYyMTY2NzRhYTJmZWE2YWE5Zjc1YTA2ZGYzM2E4IiwiaXNzIjoiNmM5ZWY1YjQtNWYyNC0zN2YwLWI5M2MtZDRkMGM2NTRkNGE1IiwiY29udGV4dCI6e30sImV4cCI6MTc1MDg3NTE1NywiaWF0IjoxNzUwODc0MjU3fQ.iwAr8twC5_Gd66hG8b4aEDWTFoU4SNMLr2QD-0OWBAE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZjOWVmNWI0LTVmMjQtMzdmMC1iOTNjLWQ0ZDBjNjU0ZDRhNSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9qY2x0LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2pjLnN1cHBvcnQuamFja3NvbmNva2VyLmNvbSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiSkNURUNIIiwiaWQiOiIxMDAwOSJ9fX0sImV4cCI6MTc1MDg3NTE1NywiaWF0IjoxNzUwODc0MjU3fQ.edLSyUWq_QXyvYH2FLVIMNOvr8pi2wquxIb_4w3FfsQ\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://jclt.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://jc.support.jacksoncoker.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"JCTECH\\\",\\\"id\\\":\\\"10009\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"JCTECH\\\",\\\"project.id\\\":\\\"10009\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\",\\\"servicedesk.requestTypeId\\\":\\\"168\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://jc.support.jacksoncoker.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}