J+C Software Support

{"xsrfToken":"253188eb6cbe7c2a8118b299ec51c23f2a11dedd_lout","branding":{"id":"7","key":"jc","name":"J+C Software Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002c45","headerLinkHoverBGColor":"#002c45","headerBadgeColor":"#002c45"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f13d7d34-b634-455c-869f-f313561847e1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxM2Q3ZDM0LWI2MzQtNDU1Yy04NjlmLWYzMTM1NjE4NDdlMSI6WyJyZWFkIl19LCJleHAiOjE3NTI0ODUyNTcsIm5iZiI6MTc1MjQ4NDY1N30.Z--A-0EXsVUPModSmupA2OwBqKk2w6fUKG6G_12uf-s&client=85db5972-9e1b-4844-8f1a-3d040148dc6f&mode=fit","logoId":"f13d7d34-b634-455c-869f-f313561847e1","isLogoAvailable":true,"helpCenterTitle":"Welcome, How Can We Help You?","sharedPortalName":"J+C Service Excellence","userInitialAnnouncementHeader":"Welcome!","translations":{"en-US":{"helpCenterTitle":"Welcome, How Can We Help You?","sharedPortalName":"J+C Service Excellence","announcementHeader":"Welcome!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3c1a52","helpCenterTitleColor":"#8247af","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bcc4529f-edf4-41b8-8700-a60e2fa82e9c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjYzQ1MjlmLWVkZjQtNDFiOC04NzAwLWE2MGUyZmE4MmU5YyI6WyJyZWFkIl19LCJleHAiOjE3NTI0ODUyNTcsIm5iZiI6MTc1MjQ4NDY1N30.t0b-Ol7bi8mMJhbAVl_QMlz50YqOhB8CRXGMu6qBWOs&client=85db5972-9e1b-4844-8f1a-3d040148dc6f&height=300&mode=fit","bannerMediaApiFileId":"bcc4529f-edf4-41b8-8700-a60e2fa82e9c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"jc","projectId":10009,"serviceDeskId":7,"name":"J+C Software Support","description":"<p>Click this tile to submit a request to the J+C Support Team!</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"53","name":"Confluence - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Confluence - License Assignment Request","introHtml":"<p>Use this when requesting a new Confluence User License</p>","icon":10581,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[12],"key":""},{"id":"51","name":"Docker - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Docker - License Assignment Request","introHtml":"<p>Use this when requesting a new Docker User License</p>","icon":10576,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[12],"key":""},{"id":"156","name":"Gov Contract Technical Review","descriptionHtml":"","callToAction":"Gov Contract Technical Review","introHtml":"<p>Use this to submit requests where feedback is needed on technology related terms in gov contracts.</p>","icon":10637,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[47],"key":""},{"id":"42","name":"HeyMarket - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>\n<p>*Net new accounts can take 3-4 business days to complete as we may need to port your desk phone number into the platform.</p>","callToAction":"HeyMarket - License Assignment Request","introHtml":"<p>Use this when requesting a new HeyMarket User License</p>","icon":10583,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[12],"key":""},{"id":"54","name":"HeyMarket - License Reinstatement Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly reinstate your license.</p>","callToAction":"HeyMarket - License Reinstatement Request","introHtml":"<p>Use this when requesting a reinstatement of your HeyMarket User License</p>","icon":10582,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[12],"key":""},{"id":"91","name":"Heymarket - Report An Issue","descriptionHtml":"","callToAction":"Heymarket - Report An Issue","introHtml":"<p>Use this when reporting an issue with Heymarket</p>","icon":10582,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[26],"key":""},{"id":"52","name":"Jira Service Management - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Jira Service Management - License Assignment Request","introHtml":"<p>Use this when requesting a new Jira Service Managment User License</p>","icon":10580,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[12],"key":""},{"id":"76","name":"Other Request","descriptionHtml":"<p>Use this form to describe your request in as much detail as possible.</p>","callToAction":"Other Request","introHtml":"<p>Couldn't find what you need? Use this to submit your request</p>","icon":10593,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[12],"key":""},{"id":"168","name":"Report an issue with Jira","descriptionHtml":"","callToAction":"Report an issue with Jira","introHtml":"<p>Use this to report any issues you are having with Jira</p>","icon":10669,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[49],"key":""},{"id":"169","name":"Request A Feature Or Change In Jira","descriptionHtml":"","callToAction":"Request A Feature Or Change In Jira","introHtml":"<p>Use this if there is a feature or a change that you would like to be configured in your Jira project</p>","icon":10670,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[49],"key":""},{"id":"160","name":"Request A New Company-Managed Project In Jira","descriptionHtml":"","callToAction":"Request A New Company-Managed Project In Jira","introHtml":"","icon":10648,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[49],"key":""},{"id":"50","name":"Spekit - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Spekit - License Assignment Request","introHtml":"<p>Use this when requesting a new Spekit User License</p>","icon":10575,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[12],"key":""},{"id":"73","name":"Workato - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Workato - License Assignment Request","introHtml":"<p>Use this when requesting a new Workato User License</p>","icon":10588,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[12],"key":""},{"id":"41","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"48","name":"Custom Hardware Request","descriptionHtml":"","callToAction":"Custom Hardware Request","introHtml":"<p>Use this to request hardware that is not a standard offering in DNA and/or has specific requirements</p>","icon":10594,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"33","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"493","name":"Internal Onboarding","descriptionHtml":"","callToAction":"Internal Onboarding","introHtml":"<p>Onboard new internal J+C employee with required software access.</p>","icon":10517,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"40","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"72","name":"LucidChart - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"LucidChart - License Assignment Request","introHtml":"<p>Use this when requesting a new LucidChart User License</p>","icon":10586,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""},{"id":"47","name":"New Application Request","descriptionHtml":"","callToAction":"New Application Request","introHtml":"<p>Don't have what you need? Use this to request a new commercial technology be evaluated for purchase</p>","icon":10587,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[],"key":""},{"id":"46","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"37","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"38","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"39","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"34","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"45","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"44","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"74","name":"SharePoint - Access Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly configure your access.</p>","callToAction":"SharePoint - Access Request","introHtml":"<p>Use this when requesting access to sites, subsites, document libraries, and more.</p>","icon":10589,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[],"key":""},{"id":"75","name":"SharePoint - Change Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly configure your change.</p>","callToAction":"SharePoint - Change Request","introHtml":"<p>Use this when requesting a change in SharePoint</p>","icon":10590,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"Get Technical Support For Issues"},{"id":12,"name":"Get Help With Software Licensing"},{"id":47,"name":"Government Requests"},{"id":49,"name":"Jira Requests"}],"orderMapping":{"47":[156],"12":[54,42,53,52,51,73,50,76],"26":[91],"49":[168,169,160],"52":[168]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d96f6983-f00f-3c5f-948d-364def2f37f1","appLinkName":"System Confluence","appLinkUrl":"https://jclt.atlassian.net/wiki","spaceKey":"ITKB","spaceName":"IT Knowledge Base","spaceUrl":"https://jclt.atlassian.net/wiki/spaces/ITKB","isServer":false},"labels":[],"projectKey":"JCTECH","serviceDeskId":7,"kbLinkDomainURLs":["https://jclt.atlassian.net","https://jc.support.jacksoncoker.com"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JCTECH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI0ODU4NTcsIm5iZiI6MTc1MjQ4NDY1N30.7CzQO60ii1DTriXq--yyW9tTz1LpoyXhNJMCl1UHy4Q","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"85db5972-9e1b-4844-8f1a-3d040148dc6f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":53,"projectId":10009,"issueType":{"id":"10020","name":"[System] Service request with approvals"},"form":{"name":"Confluence - License Assignment Request","descriptionHtml":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","callToAction":"Confluence - License Assignment Request","intro":"<p>Use this when requesting a new Confluence User License</p>","instructions":"<p>Please fill out the below questionnaire so that we can efficiently and promptly assign your license.</p>","icon":10581,"iconUrl":"https://jc.support.jacksoncoker.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Why is this Confluence license needed?","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Confluence License Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/53","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/53","calendarParams":{"firstDay":0,"date":"2025-07-14T05:17:38-0400","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWRiNTk3Mi05ZTFiLTQ4NDQtOGYxYS0zZDA0MDE0OGRjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI0ODU4NTgsIm5iZiI6MTc1MjQ4NDY1OH0.fmRFZqOqxyeH2N9EVJMLx-8OYiT-SUO1oPkAEy3mA9c","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"85db5972-9e1b-4844-8f1a-3d040148dc6f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2023-01-23T23:40:41.185980Z","publish":{"jira":{"issueRequestTypeIds":[53],"newIssueRequestTypeIds":[53],"submitOnCreate":false,"validateOnCreate":false},"portal":{"portalRequestTypeIds":[53],"submitOnCreate":false,"validateOnCreate":false}},"design":{"settings":{"templateId":4,"name":"Confluence - License Assignment Request","submit":{"lock":true,"pdf":true},"templateFormUuid":"73402891-b635-4918-8bae-be4602774cfa"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"5f36961d-66f5-48fe-99c4-c1011573a54c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"461d2f6d-bae4-4d0f-b103-b0f58f92b98b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"e03db113-8d21-400f-af69-246e82ab543d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"25cbb9c7-3487-41ee-a551-6a8b3dcd7b0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"fc39d0ef-a46f-4213-8e6b-162148865c65"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"pg","label":"Why is this license needed?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"cl","label":"Space","description":"Which Confluence Space or Spaces does the assignee need access to?","validation":{"rq":false},"jiraField":"customfield_10121","questionKey":""},"6":{"type":"cd","label":"Urgency","description":"How urgent is the request","validation":{"rq":false},"jiraField":"customfield_10071","defaultAnswer":{"choices":["4"]},"questionKey":""},"2":{"type":"te","label":"License Requested For:","description":"Enter the email of the user the license will be assigned to","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cd","label":"Access Level","description":"What level of access should be given to the assignee","validation":{"rq":false},"jiraField":"customfield_10120","defaultAnswer":{"choices":["2"]},"questionKey":""}}},"uuid":"73402891-b635-4918-8bae-be4602774cfa"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2023-01-23T23:40:41.185980Z","publish":{"jira":{"issueRequestTypeIds":[53],"newIssueRequestTypeIds":[53],"submitOnCreate":false,"validateOnCreate":false},"portal":{"portalRequestTypeIds":[53],"submitOnCreate":false,"validateOnCreate":false}},"design":{"settings":{"templateId":4,"name":"Confluence - License Assignment Request","submit":{"lock":true,"pdf":true},"templateFormUuid":"73402891-b635-4918-8bae-be4602774cfa"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"5f36961d-66f5-48fe-99c4-c1011573a54c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"461d2f6d-bae4-4d0f-b103-b0f58f92b98b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"e03db113-8d21-400f-af69-246e82ab543d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"25cbb9c7-3487-41ee-a551-6a8b3dcd7b0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"fc39d0ef-a46f-4213-8e6b-162148865c65"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"pg","label":"Why is this license needed?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"cl","label":"Space","description":"Which Confluence Space or Spaces does the assignee need access to?","validation":{"rq":false},"jiraField":"customfield_10121","questionKey":""},"6":{"type":"cd","label":"Urgency","description":"How urgent is the request","validation":{"rq":false},"jiraField":"customfield_10071","defaultAnswer":{"choices":["4"]},"questionKey":""},"2":{"type":"te","label":"License Requested For:","description":"Enter the email of the user the license will be assigned to","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cd","label":"Access Level","description":"What level of access should be given to the assignee","validation":{"rq":false},"jiraField":"customfield_10120","defaultAnswer":{"choices":["2"]},"questionKey":""}}},"uuid":"73402891-b635-4918-8bae-be4602774cfa"},"linkedJiraFields":["customfield_10071","customfield_10120","customfield_10121"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Fjc.support.jacksoncoker.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0NTM1OGU2ZjcyNDMyOTJmNzliNzdlMTI3MzdiNTc3NzU0ZGYyMTY2NzRhYTJmZWE2YWE5Zjc1YTA2ZGYzM2E4IiwiaXNzIjoiNmM5ZWY1YjQtNWYyNC0zN2YwLWI5M2MtZDRkMGM2NTRkNGE1IiwiY29udGV4dCI6e30sImV4cCI6MTc1MjQ4NTU1NywiaWF0IjoxNzUyNDg0NjU3fQ.bOJMbkrf-jalObayownUSwPHlkWC5-_kuBjPACikMZA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZjOWVmNWI0LTVmMjQtMzdmMC1iOTNjLWQ0ZDBjNjU0ZDRhNSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2pjbHQuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvamMuc3VwcG9ydC5qYWNrc29uY29rZXIuY29tIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJKQ1RFQ0giLCJpZCI6IjEwMDA5In19fSwiZXhwIjoxNzUyNDg1NTU3LCJpYXQiOjE3NTI0ODQ2NTd9.6h7FZ-lXYFWP1BWPltSCQ-5OtCnSDDd0NCApKdxSbhQ\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://jclt.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://jc.support.jacksoncoker.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"JCTECH\\\",\\\"id\\\":\\\"10009\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"JCTECH\\\",\\\"project.id\\\":\\\"10009\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\",\\\"servicedesk.requestTypeId\\\":\\\"53\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://jc.support.jacksoncoker.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jclt","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"253188eb6cbe7c2a8118b299ec51c23f2a11dedd_lout","baseUrl":"https://jc.support.jacksoncoker.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jclt.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"85db5972-9e1b-4844-8f1a-3d040148dc6f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bdcc68a5789c4b9f9ce7f2d299f0516b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}